Medication Management: We offer comprehensive medication management services to support your mental health journey.

 

Location: Our services are available to clients residing in Nevada

 

Crisis Management: Please be aware that we do not provide crisis management services. For emergencies or life-threatening situations, whether during or outside business hours, please call 911 or visit the nearest emergency department immediately.

 

Appointments Guidelines

 

Cancellation and Rescheduling: We request at least 24 hours' notice for cancellations or rescheduling. This allows us to offer the slot to another patient, ensuring efficient care for all.

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Cancellation or No-Show Fee:A $25 inconvenience fee applies for cancellations by established patients if notice is given less than 24 hours before the appointment or if the appointment is missed. You are responsible for these fees.

 

Late Arrival Policy: Arriving or logging in via teleheath more than 10 minutes late may result in cancellation or rescheduling of your appointment.and considered a late cancel/no show.

 

Emergency Changes: Azure Mind Health acknowledges there may be catastrophic events that can impact your ability to cancel or attend appointments in a timely manner.  Request for reimbursement or waive of no show/late cancel fee will be considered on a case by case basis. ULTIMATELY YOU ARE RESPONSIBLE FOR ATTENDING YOUR APPOINTMENTS. If you need to change your appointment due to an emergency, please contact our office promptly. We will do our best to accommodate you, though immediate rescheduling may not be guaranteed.

 

Missed Appointments: If the appointment must be rescheduled with less than 24-hour notice provided or the you do not attend or are more than 5 minutes late to your appointment, then the appointment may be considered  a late cancel/no show and a fee of $25  may be charged for both insurance and cash pay clients. If the client's insurance does not allow a late cancel/no-show fee, none will be charged. However, termination from the practice may result in any client having more than one no-show or late cancellation of an appointment. Repeated missed appointments without prior notification may result in discharge from our practice to ensure we can provide care to other patients effectively. 

 

It is your responsibility to obtain adequate internet capability to be able to successfully complete your telehealth appointment. 

Recommended upload and download speeds are at least 2mbps both upload and download. 

 

Current cash pay appointment fees are:  Initial Psychiatric Evaluation $400, Medication Management $200. Cash-pay clients paying for their appointment prior to the date of service will receive a prepay discount as follows:  Initial Psychiatric Evaluation $200 and Medication Management $100.

 

FMLA and Disability Evaluations

 

Psychiatric Evaluations for Employment and Disability: We do not provide one-time psychiatric evaluations for employment,

medical clearance, disability claims, or legal matters. Established clients may request evaluations on a case-by-case basis. For assistance with FMLA forms, please schedule an appointment. 

 

Form Submission and Record Review Fees: A fee applies to form submissions, medical record reviews, or interactions with external agencies requiring significant time outside scheduled appointments. This fee must be paid before the forms or reviews are processed. Routine tasks like medication refills, authorization requests, or patient phone calls are not included in this fee.A fee is charged for the completion of forms including the following but not limited to: Disability, FMLA, and Leave of Absence, also Letters regarding flying and or airline tickets, coverage of medications and letters to employers. The client will always be notified of any charges upfront, and payment will be requested prior to the release of the requested forms.  Only clients with a history of receiving services from Azure Mind Health for at least one year will be eligible for Disability form completion.  Further, form completion is at the discretion of their provider.

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Prescriptions and Refills

 

Medication Management During Visits: For optimal care, medication changes and refills should be managed during scheduled visits. Bring your current medication list to each appointment. Schedule follow-up appointments before leaving to avoid interruptions in your medication regimen.

 

Bridge Refills for Valid Cancellations: If you need to cancel an appointment for a valid reason, a one-time bridge refill may be provided as a courtesy. This ensures proper medication management during visits.

 

Visit Frequency: Visit frequency is determined collaboratively based on your situation, symptoms, medications, and available support. Visits may range from monthly to quarterly. Clients on psychotropic medications must be evaluated at least once every 90 days. Failure to attend may require a follow-up visit.

 

Managing Medication Supply: Track your medication supply to avoid running out. We cannot address emergent medication needs, so planning ahead is essential.

 

Requesting Medication Refills: Ensure you have at least a three-day supply of medication before requesting refills. During appointments, clients are given enough medication until their next appointment.  Therefore, refill requests outside of office appointments may be subject to a $50.00 fee. Accommodation of refill requests is at the discretion of the provider and may be refused.  Requesting a refill through your pharmacy does not guarantee we will receive that request.  If you need a refill, it is your responsibility to contact your provider directly. For any questions or further clarification regarding our office policies, please contact us. Your understanding and compliance with these guidelines are essential for maintaining your health and safety.

 

If you receive a controlled substance, you must agree to the In-Person appointment schedule as requested by your provider.  Controlled substances will not be prescribed exclusively via telehealth. In-Person appointments will be required.  You will also be required to sign a controlled substance contract.

 

If you have a life threatening or emergent need, please go to your nearest emergency room or call 911.

 

If you need a non-emergent clinical/medication, please contact your provider through the Spruce App or secure client portal.  In general responses can be expected within 2 business days.

 

PAYMENTS

This practice accepts a variety of Nevada insurance plans.  Your copay, if applicable, is expected at time of service.  If your copay and/or deductible cannot be determined at time of appointment, service fees may be charged with refund or additional charge when the EOB (explanation of benefits) is received from your insurance company.  For initial evaluations this fee is $100 and $50 for medication management follow-ups. You are responsible for reporting to this clinic all insurance coverages including primary and secondary coverages. If you are listed as a dependent on another individual’s policy (for example, you are a college student still under your parent’s plan) you are responsible for supplying the name, date of birth, address and relationship to you of the primary insurance holder.  Please note you are responsible for any payments for services unreimbursed or clawed back by insurance due to failure to report all coverages. 

 

Cash Pay and High Deductible Plan clients - Payment is due in full prior to your scheduled appointment.  A secure online payment system is used.  By authorizing payment, you agree to abide by the terms of these policies and procedures.  An invoice, known as a superbill, can be provided to you free of charge for you to submit to your insurance company for possible reimbursement.  It is your responsibility to verify all reimbursement amounts with your insurance company prior to the appointment.

 

COMMUNICATION

I agree that Azure Mind Health may contact me by telephone, electronic messages, client portal, mail or cell phone as provided by me or another person on my behalf or that are identified as mine at a later date. I understand that these communications may be from the agency and/or those providing services within the facilities of, or on behalf of, this agency including communications about the scheduling, treatment or payment for services rendered. These calls include but are not limited to using an automatic telephone dialing system, artificial or prerecorded voice or calls to a telephone number assigned to a paging service, cellular telephone service, specialized mobile radio service, or other radio common carrier service (“Authorized Communications”). I understand that my agreement to the terms of the Client Consent for Treatment is not a condition of willingness to provide treatment to me. I consent to any and all of the authorized communication methods even if I will incur a fee or a cost to receive such communications. I agree that the consent and authorizations I have provided herein may be revoked only in writing addressed to the relevant entity. Revocation of authorization may result in termination from the practice.

 

LEGAL PROCEEDING FEES

This clinic and its providers do not voluntarily participate in any litigation in which a current or former patient is involved, whether this takes the form of in-court testimony or depositions.  This clinic and its providers will not make any recommendations as to custody or visitation regarding minor clients. Should a clinic provider be subpoenaed for any reason in regard to a current or former patient, court appearances and depositions will be billed at $350.00 per hour with a minimum charge of five (5) hours, for a minimum total of $1750.00 US Dollars. Insurance does not pay for this, and the client will be held responsible for this amount plus any travel/accommodation expenses. By signing below, you (patient and guardian(s), if applicable), agree that neither you, your attorney(s), nor anyone else acting on your behalf will call on any healthcare provider or employee of Bartmus Health LLC dba Azure Mind Health to testify in court, give a deposition, communicate with child custody evaluators, be involved in the determination of disability benefits (whether government or private), or participate in similar proceedings. In the event that one of our providers is subpoenaed to give testimony, you agree to pay the charges described above as well as reimburse for any travel/lodging and other costs associated with attending court or providing a deposition. If records only are subpoenaed, you agree to pay a fee for time and supply costs involved in accessing and transmitting the records not to exceed $500. I have read, understand, and agree to the above legal policy.